Fatal error when choosing random winner

[greg]

Originally Posted by velozdh

posted this in the helpdesk but I am getting no response! someone please help! my contest ended last night but something seriously bad went wrong...

Even though your ticket wasn't opened until 11:27pm on Friday night and the support desk is not opened on the weekend, I contacted you about the issue and helped you get it resolved by 2:37pm yesterday.

This was an issue with very specific contest settings in your contest, and something that so far we have not seen in any other contest. The issue was related to the number of prizes (17) you had in your contest and the time it took for ContestBurner to select the 15th, 16th and 17th prize winners. The first 14 prize winners were selected without issue. The httpd and php configuration on your server specifies this timeout and the winner select was not able to complete or your server before the process timed out. I will be working on trying to find a solution for this so hopefully it will not affect any other ContestBurner users.
The other issue with the contest content not displaying was again due to the number of prizes in your contest and the default functionality of the contest_leaders short code to include the winners list at the top of the leader board. After using the short code option to not include the winners list, the contest content displayed correctly. I will also be working on handling this issue in the code to deal with the high number of prizes and winners.

Greg

[velozdh]

Originally Posted by greg

Even though your ticket wasn't opened until 11:27pm on Friday night and the support desk is not opened on the weekend, I contacted you about the issue and helped you get it resolved by 2:37pm yesterday.

This was an issue with very specific contest settings in your contest, and something that so far we have not seen in any other contest. The issue was related to the number of prizes (17) you had in your contest and the time it took for ContestBurner to select the 15th, 16th and 17th prize winners. The first 14 prize winners were selected without issue. The httpd and php configuration on your server specifies this timeout and the winner select was not able to complete or your server before the process timed out. I will be working on trying to find a solution for this so hopefully it will not affect any other ContestBurner users.
The other issue with the contest content not displaying was again due to the number of prizes in your contest and the default functionality of the contest_leaders short code to include the winners list at the top of the leader board. After using the short code option to not include the winners list, the contest content displayed correctly. I will also be working on handling this issue in the code to deal with the high number of prizes and winners.

Greg

thank you greg your support has been amazing! Thanks again!