License Validation Error?

[icon]

Originally Posted by icon

I too am getting "License has expired - please contact customer sevice" as of today. I have the premium license.

Tried contacting them via their contact form on Viral Marketing For Your WordPress Blog: Contest Burner earlier this morning (Fri). Got no response (as of yet).

It just happened again! It appears to somehow reset my license's status to "invalid" each time I attempt to create a new campaign. Please help!

Contest Burner is hosted via The Internet Citadel Show

[strongcord]

You just have to keep clicking the "Save Settings" button.

Once I had to click it 261 times, but it finally re-started my active contest.

Greg asked me several questions about server timezones and wordpress versions and such in a thread in another part of the forum.

They keep telling me I'm the only one reporting this issue, so glad you posted again.

The software is a good idea and they are guys just like us who can't make everything in life perfect.

Hang in there for the 2nd version which should be better.

[greg]

Originally Posted by icon

I too am getting "License has expired - please contact customer sevice" as of today. I have the premium license.

Tried contacting them via their contact form on Viral Marketing For Your WordPress Blog: Contest Burner earlier this morning (Fri). Got no response (as of yet).

Just sent you a response to your email

[greg]

Originally Posted by strongcord

You just have to keep clicking the "Save Settings" button.

Once I had to click it 261 times, but it finally re-started my active contest.

Greg asked me several questions about server timezones and wordpress versions and such in a thread in another part of the forum.

They keep telling me I'm the only one reporting this issue, so glad you posted again.

The software is a good idea and they are guys just like us who can't make everything in life perfect.

Hang in there for the 2nd version which should be better.

I have still not heard back from you on my last email... It doesn't seem like you really want to get this resolved.

The way to get this working is not to click the button 200+ times, it is to contact us and work with us to debug the problem and get it fixed. If you post here, then don't follow through and work with us how do you expect anything to get fixed. I am not a magician, I can't just wave my wand and poof - problem solved. There are millions of server configurations out there with all the different combinations of apache, php, wordpress, all the different wordpress plugins, mysql, etc. etc. Then there are possible network issues talking to our server and possible issues getting the response from the licensing server back to your plugin. Even with all this, it works and it works very well. There will always be issues that hit a small portion of users, these are difficult to recreate and debug, especially when we cannot recreate them in our testing. We have to count on our users to help us to work through these issues to find the problem so we can get it fixed.

This is what we need from everyone that is having problems with licensing in the plugin, please tell us about the problem and work with us so we can get it fixed. Before today I only knew of one person with this issue - strongcord - and I think I may know what the problem is with his but I'm still waiting to hear back from him. If there is anyone else other than icon and strongcord please speak up.

[strongcord]

It's all good.

I replied to your 2nd email requesting me to verify that my server's time is properly set.

You guys put together an excellent piece of software and I'm not complaining about that.

I have purchased literally 1,000's of licenses for software over the years and never experienced an issue of like this validation issue.

My outlook on this is very positive, however, at the very moment that the license is not verified and let's say for example that it's Friday at 6pm, and you are running a huge contest campaign with $5,000 in prizes, it's a little difficult to imagine having your contest shut down until Monday morning or afternoon when a support person as yourself may become available to address the issue.

That's what compels me to click 261 times if that is what I need to do to get my contest running again.

It's my contest and it reflects on me to my network if it is not working properly.

Again, it's all good and I make it a point to watch the sun setting over Catalina Island every evening, so I'm not freakin' or anything... and would recommend this software to anyone.

[greg]

I've sent you both an update via email that I hope will help with this, but it's just a stab in the dark, best I can do with the info I have.

Please let me know how it works out.

[strongcord]

Thank you.

I am happy to report on the first attempt to save settings after the upgrade was installed.

Contest #10 settings were saved instantly and without the usual lag time.

No loss of license validation.

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